We are looking for a detail-oriented, analytical E-Commerce Operations Specialist to oversee daily digital storefront and fulfillment operations. In this role, you will ensure seamless order processing, accurate inventory tracking, smooth logistics, and an optimized online shopping experience for our customers. You will work cross-functionally with supply chain, customer support, and marketing teams to eliminate bottlenecks and scale our operational efficiency.
Key Responsibilities
Order & ...
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We are looking for a detail-oriented, analytical E-Commerce Operations Specialist to oversee daily digital storefront and fulfillment operations. In this role, you will ensure seamless order processing, accurate inventory tracking, smooth logistics, and an optimized online shopping experience for our customers. You will work cross-functionally with supply chain, customer support, and marketing teams to eliminate bottlenecks and scale our operational efficiency.
Key Responsibilities
Order & Fulfillment Management: Oversee end-to-end order processing, tracking shipments, and coordinating with third-party logistics (3PL) partners or warehouses to guarantee timely delivery.
Inventory Control: Maintain optimal stock levels, run regular inventory audits, and implement replenishment or forecasting strategies to prevent stockouts or overstock.
Platform & Listing Operations: Assist with setting up, updating, and maintaining product catalogs, pricing, and digital merchandise listings across e-commerce platforms (Amazon, Shopify, TikTok shop or online marketplaces).
Process Optimization: Analyze operational data and workflows to identify bottlenecks, reduce shipping/fulfillment costs, and improve site-to-doorstep efficiency.
Cross-Functional Coordination: Partner with customer service, marketing, and merchandising teams to resolve order-related issues, support promotional launches, and execute site updates.
Reporting & Analytics: Pull and analyze regular performance reports (sales velocity, return rates, fulfillment metrics) to drive data-backed operational improvements.
Required Qualifications & Skills
Education: Bachelor’s degree in Supply Chain, Business Administration, Operations Management, or a related field (or equivalent hands-on experience).
Experience: 1–3+ years of experience in e-commerce operations, digital retail, supply chain, or logistics.
Technical Proficiency:
Experience with E-Commerce platforms (Shopify, Amazon and TikTok shop, Order Management Systems (OMS) or Warehouse Management Systems (WMS).
Strong proficiency in Microsoft Excel (data manipulation, pivot tables, VLOOKUPs) and analytics tools like Google Analytics.
Core Competencies: Exceptional organization, strong problem-solving abilities, high attention to detail, and clear written/verbal communication skills.
Work Location: In person