Key Responsibilities:

Assisted Human Resources with scheduling Home Health Aides, Personal Care Aides, and Housekeeping Aides based on staff training, certifications, experience, and resident care needs while promoting continuity of care.
Ensured services were delivered in accordance with individualized care plans, agency policies, procedures, and state regulations.
Monitored service delivery to ensure residents received timely, compassionate, respectful, and appropriate care.
Collaborated ...

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Key Responsibilities:

Assisted Human Resources with scheduling Home Health Aides, Personal Care Aides, and Housekeeping Aides based on staff training, certifications, experience, and resident care needs while promoting continuity of care.
Ensured services were delivered in accordance with individualized care plans, agency policies, procedures, and state regulations.
Monitored service delivery to ensure residents received timely, compassionate, respectful, and appropriate care.
Collaborated with Property Managers and executive leadership to market and promote the Enriched Housing Program, helping maintain program occupancy and resident engagement.
Identified residents who could benefit from Enriched Housing services and conducted eligibility assessments for prospective participants.
Managed the admission process for new clients, including orientation to resident rights and responsibilities, grievance procedures, abuse and neglect reporting requirements, and program expectations.
Educated residents, family members, and support systems regarding available services and community resources.
Worked closely with staff and leadership to assess resident needs and coordinate appropriate services and supports.
Provided case management services to support resident independence, personal choice, and quality of life.
Coordinated annual medical evaluations, admission agreement renewals, and required program documentation.
Maintained accurate, confidential, and compliant resident records and case files.
Participated in the orientation and onboarding of direct care staff in partnership with Human Resources.
Assisted with planning, coordinating, and conducting required staff training and in-service education programs.
Attended ongoing training and professional development programs to maintain regulatory compliance and industry knowledge.
Additional Strengths and Contributions:

Demonstrated strong leadership, organizational, and scheduling skills in a fast-paced residential care environment.
Maintained strict confidentiality and professionalism when handling resident and organizational information.
Built positive relationships with residents, families, staff, and community partners through effective communication and customer service.
Exercised sound judgment and problem-solving skills while managing multiple priorities and responding to resident needs.
Promoted a safe, respectful, and person-centered environment for residents and staff.